How can Jitter frustrate your customers?
These days, most telecommunications traffic is routed through a packet-switching network, and it is frequently routed over the public internet. For example, speech data is converted into packets for...
View ArticleThe significance of phone calls for successful customer experience
Customer service has been a continually evolving area of business over the past number of decades. Not only have technological advancements altered how customer service is conducted, but consumers’...
View ArticleVisit Spearline (virtually!) at ITW 2021
Pop by our virtual exhibition booth to talk with our experts. We are excited to let you know that Spearline is a virtual exhibitor at this year’s ITW event. Our virtual exhibition booth is now open,...
View ArticleSpearline Spotlight: An interview with Mike Palmer
In a recent UCToday interview, Spearline’s CMO, Mike Palmer, states that good quality sound will create a better environment for employees.As Microsoft Teams grows past the 250 million monthly active...
View ArticleThe Best Industry Ideas for Customer Service Over the Phone
Excellent customer service is a core component for a business to run successfully. Your agents are your first point of contact for your customers, so first impressions must always be to the best...
View ArticleImproving Your Contact Centre QA
Call Center Quality Assurance (QA) is an important part of any call center as it allows a business to identify and solve customer issues. QA is important in the quest of acquiring new customers but...
View ArticleWhy empathetic Customer Service matters
Recently Spearline CEO and Co-Founder Kevin Buckley took part in a survey for Call Center Helper alongside other businesses, including RingCentral and Talkdesk. Here they asked a panel of experts to...
View ArticleJoin Spearline at Enterprise Connect 2021!
We are excited to let you know that Spearline is a virtual exhibitor at this year’s Enterprise Connect event. Our virtual exhibition booth is now open, and we would love it if you could pop by for a...
View ArticleCustomer Insight – Luke Genoyer Global Call Forwarding
See what our customers are saying about us. Customer Insight – Luke Genoyer Global Call Forwarding About Us Spearline provides quality assurance tools for business communication services, allowing you...
View ArticleSpearline enhances Lithuania and Singapore cover, adding mobile to its...
Welcome Lithuania and Singapore to Spearline mobile testing!Here at Spearline, our main goal is to replicate your customers’ call experience with your organization. We are always working to ensure it...
View ArticleConference Call Calamities
Teleconferencing, video- and web-conferencing have changed the way businesses communicate and collaborate. The technology has driven efficiencies, reduced considerable costs and more recently these...
View ArticleLeveraging voice technology
Voice technology is changing the way humans engage with and interact with systems and processes. Businesses are rapidly getting on-board to gain competitive advantage but how to voice-bots perform...
View ArticleThe benefits of conference testing
Virtual meetings have been the mainstay for many businesses for quite some time, but since early 2020 the demand for virtual meetings has expanded significantly. Not only are businesses doing more...
View ArticleWhy the world’s leading brands are prioritizing in-country number testing?
What is in-country number testing?In-country number testing replicates your customers’ experience when dialing toll and toll-free (also known as freephone) numbers and flags problems immediately. It...
View ArticleThe Promise of UIFN
The ITU’s Universal International Freephone The International Telecommunications Union (ITU) announced a monumental leap in international toll-free services in 1997 when they unveiled the Universal...
View ArticleSpearline Podcast Episode 17: Talking fraud on telecoms networks with Andy Gent
In this episode of the Spearline podcast Josh and Kees are delighted to be joined by Andy Gent, CEO of Revector to talk about fraud on telecoms networks. Andy has been in the telecoms industry for...
View ArticleAI adoption in contact centers – virtual agents
AI adoption in contact centers – virtual agents The voice-bot is emerging as an attractive conversational-user-interface which offers accessible and comfortable user interaction. These can assist...
View ArticleSpearline enhances Cyprus, Latvia and Malaysia cover, adding mobile to its...
Welcome Cyprus, Latvia and Malaysia to Spearline mobile testing!Here at Spearline, our main goal is to replicate your customers’ call experience with your organization. We are always working to ensure...
View ArticleStandard Conference Test – Spearline Tests Explained
Our explainer video explains what the standard conference test is and how Spearline can help you identify issues on your conferences before your customers do. With Spearline’s standard conference test...
View ArticleWhy customers still prefer to call your contact centre
With all the hype about omnichannel, the phone call still rulesSummarised on Customer Contact Central, an interesting survey looks at channel preferences. It highlights that consumers will use up to...
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